Custom furniture problems, many consumers respond to service process attention

With more and more custom furniture on the market, the designer's business is unskilled, the design effect is different from the actual product, the installation and delivery are not timely, the product quality is not as good as the exhibition hall, the hardware accessories are easy to be damaged after use, and only repairs are not refundable. Problems occur frequently. Zhu Changling, chairman of the China Furniture Association, believes that the quality and craftsmanship of custom furniture must meet national standards. At present, most of the problems in custom furniture are mostly contract disputes, such as untimely delivery and unskilled designer business. The contract is clearly marked and cannot be resolved by national quality standards. Furniture must be sent for inspection after leaving the factory, and it is necessary to meet various quality and technical standards. Custom furniture is no exception. Individual companies have different approaches to the problems that arise with custom furniture. Most brands have special after-sales departments for custom furniture. For the problems that arise, dealers and installers need to go to the site to check, and the deadline for processing, the repair costs incurred, as well as transportation and courier fees, are borne by the company. Zhang Renjiang, deputy secretary-general of the Chamber of Commerce and Industry of the National Federation of Industry and Commerce, pointed out that the National Federation of Industry and Commerce Furniture and Decoration Industry Chamber of Commerce will prepare to set up a solid wood custom home professional committee to guide the industry's sustained, healthy and standardized development. The future committee may work with companies to develop some norms and standards. Hu Zhongxin, secretary general of China Home Building Materials Decoration Association, said that the problems in the quality and service of customized furniture products need to be standardized, because sometimes the differences in materials are difficult for unprofessional people to distinguish. I believe that the establishment of the Custom Furniture Professional Committee is also functional in terms of service specifications. Consumers who purchase custom furniture can go to large stores, choose brand companies with a certain reputation, and pay more attention to the service process.

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