Home industry warranty period chaos like how to protect consumers

The contract promises a five-year warranty, but the product has a problem, find a furniture dealer to repair, even to charge a certain amount of on-site service fees. Recently, Ms. Zhang has encountered this problem. Coincidentally, there is a problem with the toilet parts of Li’s grandmother’s house in Chaoyang District. Because it is faster than the warranty period, it takes time to make an appointment. When the door repair is over, the merchant has to pay for the maintenance fee. Grandma Li had to pay for herself. "Fortunately, only a small part is broken. I made a phone call before the warranty period. How do I calculate the repair time?" Is there any unification of the warranty service for the home and building materials industry? The standard, how should consumers protect their rights? Who will pay for the problem? Recently, the reporter visited the relevant stores and industry experts on this issue.

Home warranty period is like a mess

In the field of home decoration, according to Zhang Ren, deputy secretary-general of the Residential Decoration Committee of the China Building Decoration Association, the “Regulations on the Management of Residential Decoration and Decoration” issued by the Ministry of Construction stipulates the warranty period for each part of the home improvement project as follows: Year; the hydropower part is one year."

The reporter learned that each brand in the furniture brand has a slightly different warranty period. Elvis Furniture has made a firm commitment to “one-year warranty and lifetime maintenance” for the products sold. The top 100 furniture has a “3-year warranty period of 24 hours”. Commitment to the door-to-door service; A home furry love series proposes a 5-year warranty; strong furniture proposes a 3-year warranty. The warranty period for furniture products on the market is currently not uniform. It is understood that the country currently has no uniform warranty after-sales regulations for the furniture industry. When consumers purchase furniture products, they can sign a furniture sales contract with the merchant and understand the relevant content before signing, so as to protect their rights and interests in time.

In the building materials market, the warranty period of each brand of sanitary products is even more uneven, with a warranty of 1 year, a warranty of 3 years, and a warranty of 5 years. The reporter and a brand shopping guide to understand the situation found that although the bathroom products are verbally promised for 1 to 5 years, but the contract can only be signed for 1 year, and explain this is the store's regulations. Therefore, before the purchase, consumers must ask whether the promise of the warranty period can be written in the contract or warranty card.

In the tile store, the reporter found that most brands have no clear warranty period. According to the merchant, “the tile material is durable and there is no breakage. Generally, there is no warranty commitment, because before the installation, the customer will be given a good product, if During the construction process, or after the construction, the product is found to be broken. It is a human factor.” A brand of ceramic tile promises warranty, but it needs to pay a certain installation cost. The salesperson said, “The floor problems are generally in the installation stage. Because the installation method has a great influence on the quality of the floor, the manufacturer can install the warranty service, otherwise the quality problem is difficult to determine."

Warranty period is different from shelf life

When the merchants promise to provide after-sales service, there are often two concepts of “warranty period” and “shelf life period”, which causes some consumers to have difficulties in the later period of rights protection when they sign the contract because they do not understand the situation. Therefore, we must understand the concepts and differences between the two. The reporter checked the relevant information for the reference of consumers. The warranty period usually refers to the quality problem of the product within the specified time period. The merchant can help the consumer to repair it free of charge. If it exceeds this range, the merchant will no longer be responsible or repair free of charge; the shelf life usually refers to the maximum range of the product. The period of use.

How do consumers protect their rights?

If consumers want to maintain their own rights and interests, the first thing is to buy the products at the regular store or merchants to buy home building materials, because the formal business management practices, product purchase channels are guaranteed. Secondly, when purchasing a product, you must ask for a warranty card. When signing the purchase contract, carefully read the relevant terms, and then sign it after you understand it clearly. The person in charge of a home store reminds the consumers that it is also necessary to pay attention to the signing of a standardized purchase contract. If the merchant gives an additional commitment, it must be added to the contract or warranty card, so that there is evidence to defend the rights.

Nankang home network editor, the article comes from the Internet.

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