In March this year, Ms. Wang reached an intention to decorate with a decoration company and paid a down payment, but she did not sign a contract. For the deposit that could not be refunded, Ms. Chang said that she did not understand it and complained to the relevant department. The deposit was not refunded. According to the city's 12315 complaint report acceptance command center, home improvement related complaints in the first half of the year rose sharply, and home improvement rights protection increased by 255.56% year-on-year.
If you regret your own business, you can confiscate the deposit
After choosing the decoration style you like, the merchant also gave the price. The decoration company like Ms. Wang charged a deposit of 2,000 yuan. A few days later, the relative introduced Ms. Wang to another home improvement company. Ms. Wang felt that the same conditions, the relatives should be more reliable, so she asked the decoration company to "substitute", but the company refused when asking for the deposit . Ms. Wang believes that the decoration has not yet begun, and the deposit is beautiful and does not return. However, in the end, Ms. Wang failed to get the deposit back.
Relevant sources pointed out that deposits are divided into different types according to their content. In practice, deposits that involve deposits are used to guarantee future contracts. If both parties finally sign the decoration contract, then the two parties can agree to convert the deposit into a contract payment. If they fail to sign a formal contract, the deposit may be forfeited. Whether the deposit can be confiscated depends on which party is ultimately responsible for the failure to sign the contract. In the incident, the reason why the contract was finally abandoned was that Ms. Wang had another choice. Then, according to the deposit penalty, the decoration company has the right to confiscate the deposit, which is also in line with the principle of good faith in the contract law. If the responsibility lies with the merchant, so that the contract is not signed in the end, the deposit should be doubled back to the consumer.
Home improvement complaints increased by 255.56% year-on-year
According to GO Jiaju, home improvement service rights protection in the first half of the year increased by 255.56% year-on-year. In the first half of the year, home improvement rights protection was mainly contract disputes, accounting for 60%. The most common contract disputes are deposit issues, followed by extensions and contract breaches. When choosing a decoration company, consumers should try to choose regular and large companies. When signing a contract, they should choose a decoration project according to the actual situation. At the same time, the verbal agreement should be implemented in writing as much as possible to ensure its own rights and interests.
In addition, disputes such as daily necessities, online shopping, and automobile consumption have also received widespread attention from the society.
Editor: GO Jiaju Changzhou Station
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