The wardrobe is not right?
After discovering the problem, Miss Li quickly got in touch with the furniture store. However, the store said that it had not leaked the hair. The original configuration of the wardrobe was only one garment hanging, and there were no other items. Miss Li was blinded. She told reporters that before the purchase, she saw movable drawers, pants racks and other items in the model wardrobe, and the staff did not tell her that the wardrobe sold did not contain these.
"When the wardrobe is purchased for 10,000 yuan, the goods are found to be a 'empty shell'. How can this be accepted?" In this regard, Ms. Li showed her the chat history of the brand manager on WeChat. The reporter saw that The person in charge of the brand also admitted that the relevant sales personnel did not explain the goods or the faults beforehand, but refused to compensate Miss Li for the loss.
However, when Miss Li went to the brand store again and hoped to get a reasonable explanation, she found that only one price card was placed on the wardrobe model, but when she went again, she had already placed multiple price cards. Miss Li said, "I think for the ordinary citizens, the wardrobes are equipped with drawers and so on. They are psychologically considered to be the whole set."
Sales are sold separately
Subsequently, the reporter visited the furniture store on the spot. The wardrobe purchased by Miss Li was placed in a conspicuous position in the store, priced at 10,000 yuan. In the sliding door wardrobe displayed, there are two clothes on the left and right sides, and there are also common wardrobe contents such as drawers. At the same time, the merchant also placed some clothing as a decoration. The reporter noticed that there is a price card on the closet and a price card on the drawer. "This group of cabinets are sold separately." The clerk introduced the reporter.
"After my complaint, they updated the display and added the price card. Before I went there, I only had one wardrobe price card." Miss Li said. After the coordination failed, Miss Li had to complain to the 12315 consumer hotline. As of press time, the brand store had agreed to give Miss Li a dress as a compensation.
In this regard, the relevant person in charge of the Houjie Town Industrial and Commercial Branch told the reporter that after receiving the complaint from Miss Li, the branch has already coordinated with the furniture store, but according to relevant regulations, if the consumer is dissatisfied with the coordination result, The evidence is retained to the relevant department for appeal and resolved through legal channels.
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